'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

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Remy Millisky • Writer and Editor
Jul 11, 2024 11:00 AM EDT

What's the deal with king-sized beds? That's the question on the minds of the commenters on this story about a hotel that became overrun by executives and their bossy assistants. 

This front desk worker, u/KOd06, has a least favorite week of the year. They work at a hotel, and they dread a yearly convention of the hotel's Board of Directors. Where do these big wigs stay? Well, at the hotel they're on the board of, obviously. That means that managers are running around trying to make everyone's stay 100% perfect. They can't let a single thing go wrong. And, as this person shared to r/TalesFromTheFrontDesk, this comes at the expense of other hotel guests and hotel staffers alike. With everyone bending over backward to try and appease the higher-ups, it becomes a cluster of bossy executive assistants and needy executives. 

This story revolves around one executive assistant's quest for a king-sized bed. "But why?" wondered commenters. Isn't a queen-sized bed almost the same thing? Is it just a power play for execs who need to feel powerful? You can scroll down and read the full story and comments to see for yourself. 

Up next, these hotel managers installed cameras, and one worker has been trying absolutely everything to mess with their heads. 

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  • 01
    tetet effetefete
    via Sonya Tyler on Unsplash
  • 02
    Executive Assistant demands we move her boss to a new room, we get CEO's office to tell her to STFU.
    via u/KOd06
  • 03
    Sorry, this might get a little long; I tend to be a little wordy. Title is the short version of the story. Every year, the large hotel chain I work for hosts their Board of Directors meeting at our resort. It's a real pain in the because every single executive of our company stays with us and all the managers are running around like crazy trying to make a good impression (usually at the expense of our paying guests).
    via u/KOd06
  • 04
    This trip is planned way in advance, and all the rooms are blocked by the orders of the executive office. We have all been instructed to not touch anything involving their rooms, we can't enter them, we're even supposed to grab a manager if one of them comes to the desk. Since everything goes through the executive office and our management team, I was actually pretty surprised today when I get a call from one of the Board member's assistants today.
    via u/KOd06
  • 05
    Since we're a large hotel part of a large chain, our front desk calls are fielded through a call center. She tells me she has the executive assistant of one of the board members on the line who is insisting that the executive needs a room with a king bed and this should have been taken care of months ago. Since I'm not supposed to be moving the rooms, I grab my GM who's in an office right around the corner from me and has been working
    via u/KOd06
  • 06
    on all the Board of Directors' pre- arrival stuff. All the rooms have been blocked at the request of the executive office, so we really can't move them, so my GM just says to get the assistant's name and number and we'll have a director call her back. So I have the call center pass the assistant through to me, and she's a real piece of work. I start off the call right away saying, "Hey, I'm sorry I can't assist you because I've been instructed not
    via u/KOd06
  • 07
    to move the rooms, but I'll have someone call you right away if you give me your information." And she just starts going on about how this is unacceptable and this should have been taken care of months ago and asks me to just connect her now to the director. So I apologize and say my manager's actually looking into who would be the right person for you to call, so I don't have a number to connect you with now, but we'll have someone reach out as soon as possible.
    via u/KOd06
  • 08
    She doesn't take this answer well and demands to speak to my manager. So I go grab my GM again and he's like, "Well the executive office told us to put her there, so I don't know what to tell this lady but go ahead and pass her to me." So I send the call over to him and go back to work. He comes back to me about 15 minutes later and goes, "Wow, that lady was a real ." I laugh, because I don't think I've ever heard my
    via u/KOd06
  • 09
    GM say something like that before, but yeah, this lady was pretty nasty. Apparently she's ranting to my GM about how this was all unacceptable and did we even know who her boss was? We should have known that she was speaking at the Board of Directors meeting. And then she goes, "I really don't want to have to call *CEO's* office on a Sunday." And my GM was just like "No that's ok, you don't have to. He and his team are staying with
    via u/KOd06
  • 10
    us as well." This apparently shut her up. Somehow this assistant seemed to miss the memo that her boss was staying at the same hotel as the entire Board, and unfortunately she was not the most important person there. I should point out at this point, that my hotel has roughly 600 rooms in it. It mostly caters to families, so out of those 600, probably 50 of them have king beds in them. We have committed the Board of Directors
    via u/KOd06
  • 11
    to one floor, so now we're down to like 7 rooms that have king beds. So yeah, this executive isn't getting one. I asked my GM if we were going to move her to another floor or something. And he was like "No, I texted *CEO's* office assistant (who's staying with us) who calling the other assistant now to tell her why her boss can't have a king bed. That should shut her up."
    via u/KOd06
  • 12
    I've worked at this hotel for 4 years, and the Board of Directors meeting is one of my least favorite times of year. I hate seeing how much we kiss while the rest of our hotel suffers. Because of the way our hotel is built, I have to say no to 100's of guests who ask for king beds. It makes me feel good that that just once, we got to do it to an executive too.
    via u/KOd06
  • 13
    [deleted] Sounds exactly like she didn't do what she was supposed to do, and was acting like a bully to try and intimidate someone into correcting her mistake.
    via u/[deleted]
  • 14
    Mrs-Peacock Who needs a king bed? Is she an actual giant? Is she three kids in a trench coat? Jfc, you'll be fine in a queen for a few nights!!
    via u/Mrs-Peacock
  • 15
    cpbaby1968 I understand full/double beds are sorta small but whats the big deal about a king? If you're sleeping alone, who needs all that space and if you're not, you should be if you can't stand the other person enough to sleep in a queen with them.
    via u/cpbaby1968
  • 16
    MonsterMuncher EAs are the worst. In my experience the executives they work for are actually much nicer than the EA and don't know half of what goes on, supposedly at their request.
    via u/MonsterMuncher
  • 17
    freckledfrida I'm not an EA, but something close. And I can practically guarantee that boss was the one pushing her to get the king sized bed. She didn't have to be SO but I'd be willing to bet it came from above, and she was in the awkward
    via u/freckledfrida
  • 18
    position of executing his demand. Doesn't make it right, but it's entirely possible she hated that exchange as much as you did.
    via u/freckledfrida

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assistance hotel front desk tales from the front desk ceo rooms hotels beds sleeping
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